Terms and Conditions @ Groom-me by Lisa-Marie
April 2015

GROOM-ME DOGGY RULES:

• ALL DOGS NEED TO BE UP-TO-DATE VACCINATED. (IE, C5, ANNUAL VACCINATION OF CANINE COUGH OR C3 BOOSTER EVERY 3 YEARS) A COPY OF THE LATEST VACCINATION IS REQUIRED.

• YOUR DOG NEEDS TO BE TREATED FOR FLEAS EVERY MONTH IF WE REALIZE YOUR DOG HAS FLEAS WE WILL GIVE A FLEA SHAMPOO BATH AND IT WILL BE CHARGED AT $45.00 FOR ANY DAYCARE DOGS AND AN ADDITIONAL $10.00 FOR GROOMING DOGS.

DOGGY GROOMING RULES AND FEES:

• FOR WASH, TIDY UP AND FULL GROOMING FEES PLEASE REFER TO OUR SERVICE PAGE OR ASK YOUR GROOMER

• FLEA SHAMPOO ON TOP OF NORMAL WASH IS AN ADDITIONAL $10.00

• PLEASE PICK UP YOUR DOGGY WITHIN AN HOUR OF US CONTACTING YOU

• PLEASE LET US KNOW IF YOUR DOG HAS ANY ALLERGIES OR REQUIRES MEDICATION

• WE GIVE TREATS DURING GROOMING SESSIONS TO HELP CALM YOUR DOGGY UNLESS YOU REQUEST US NOT TO

• WE — USE ORGANIC AND SOAP FREE CHAMOMILE AND OATMEAL DOG SHAMPOO (SMILEY DOG) PLEASE LET US KNOW WHICH SHAMPOO YOU PREFER FOR YOUR DOG

• WE — USE ORGANIC AND SOAP FREE COCONUT DOG CONDITIONER (SMILEY DOG) PLEASE LET US KNOW IF THIS IS ACCEPTABLE FOR YOUR DOG

• WE — USE DOGGY PERFUME AFTER A WASH AND GROOM PLEASE LET US KNOW IF THIS IS OKAY WITH YOU

• OUR LATEST APPOINTMENT FOR A FULL GROOM IS 2PM AS A FULL GROOM TAKES UP TO THREE HOURS

• WE DON’T BRUSH OUT MATTED AREAS FOR HOURS – BECA– USE WE THINK IT IS CRUEL

• WE DON’T LIKE TO HURT YOUR DOG, WE WANT YOUR DOG TO COME BACK TO US. WE THINK IT IS NOT FAIR ON THE DOG AND WE WOULD LIKE TO MAKE THE BEST GROOMING EXPERIENCE FOR YOUR DOG

• IT IS VERY POSSIBLE THAT WE CAN ACCIDENTALLY HARM YOUR DOG WHILST BRUSHING TOO HARD OR FREQUENTLY IN CERTAIN AREAS THAT ARE EXTREMELY MATTED

• IF WE DECIDE THAT IT IS POSSIBLE TO BRUSH OUT WE WILL CHARGE AN ADDITIONAL $35.00 PER HOUR ON TOP OF GROOMING FEE AND CERTAIN EXCESSIVE AREAS MAY NEED TO BE CUT OUT / SHAVED OFF ETC.

• IF YOUR DOG HAS FLEAS WE WILL DO A FLEA SHAMPOO TREATMENT AT AN ADDITIONAL $10.00 CHARGE ON TOP OF GROOMING FEE

• DO YOU WANT YOUR DOGS ANAL GLANDS CLEANED? PLEASE LET US KNOW. AT AN ADDITIONAL $10.00 ON TOP OF GROOMING FEE

• OUR GROOMING PRICES ARE NON NEGOTIABLE

• IF YOU WANT A SPECIAL GROOMING TO BE DONE, BREED CLIP, SCISSORING GROOM THEN WE DO CHARGE EXTRA. IT DEPENDS HOW LONG IT TAKES US. PLEASE ASK YOUR GROOMER FOR APPROXIMATE PRICE.

• IF YOUR DOG BITES OR IS VERY SCARED AND IT TAKES US LONGER, WE WILL CHARGE EXTRA FOR THE TIME WE SPEND WITH YOUR DOG. PLEASE ASK YOUR GROOMER FOR APPROXIMATE PRICE.

• PLEASE TELL US IF YOU WANT TO HAVE A SPECIAL GROOM FOR YOUR DOG. WANT TO KEEP HIS EARS / TAIL LONGER OR SHORTER? PLEASE NOTIFY AT CHECK IN.

• IF WE THINK IT IS POSSIBLE THEN WE WILL FOLLOW YOUR INSTRUCTIONS AND GUIDE LINES. IF IT IS NOT POSSIBLE BECA– USE YOUR DOG HAS FOR EXAMPLE VERY MATTED HAIR AND WE CANNOT REACH YOU BY PHONE THEN WE WILL — USE OUR BEST DISCRETION WHILST YOUR DOG IS IN OUR CARE. PLEASE UNDERSTAND THAT THIS IS TO ENSURE YOUR DOG HAS AN ENJOYABLE TIME AND LIKES TO COME BACK TO US.

• DO YOU HAVE A PARTNER, FRIEND OR FAMILY MEMBER PICKING UP YOUR DOG FOR YOU? THEN PLEASE INFORM US ABOUT THIS PERSON AT CHECK IN OR BY PHONE AS WE WILL NOT HAND ANY DOG TO A PERSON WE DON’T KNOW.

IF YOU ARE NOT HERE BY 6PM To PICK UP YOUR POOCH
WE WILL CHARGE YOU AN ADDITIONAL LATE FEE :
$15.00 PER 15 MINUTES
$30.00 MAX FOR 30 MINUTES
NO PICK UP AFTER 6:30 PM!!!